Here is the professional English translation for your Refund & Returns Policy, keeping the tone transparent and customer-focused for your Egyptian market.

Refund and Return Policy

At Egy Comics, we believe in customer satisfaction. The right to exchange or return products is guaranteed for all our customers and applies to all items displayed in our store.

Terms and Conditions

• All products are subject to our exchange and return policy in accordance with the terms and conditions set forth on this page.
• Returns or exchanges are accepted only if the product is in its original condition at the time of purchase and remains in its original packaging.

Timeline & Process

• Approval: Requests for exchange or return will be reviewed and approved within 3 working days.
• Collection: Once approved, our courier will reach out to the customer within 3 to 5 working days to collect or exchange the item.

How to Request a Return or Exchange

To initiate a request, please follow one of these methods:

1. WhatsApp: Send a message to the number provided on your shipping label (Air Waybill).
2. Contact Us Page: Submit a request through the "Contact Us" form on our website.

Quality Assurance & Damages

If a product is damaged, defective, or does not function as agreed upon:

• Please provide clear photos of the product.
• Include your City, Address, and Order Number.
• We will arrange for an exchange to provide you with a replacement product in good condition.

Full Refunds

A full refund will be issued to the customer only if the product received is completely different from the description provided on the product page of our website.

Disclaimer

• Egy Comics is not responsible for any expectations regarding product use or performance that were not explicitly mentioned on the product page.